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Self-Service best practices, tools and tips to level up your customer service

Jitta Raghavender Rao
Support
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Customer service teams

Self-Service best practices, tools and tips to level up your customer service

Jitta Raghavender Rao
Support
The Importance of Self-Service Self-service has become an invaluable tool for businesses that customers want to use. A recent survey found that 75% of customers want the convenience of a self-serve option, and 67% say they prefer a self-serve option to speaking with a live…
Defining Customer Support in 2020

What is Customer Support in 2022: A Guide to Modern Customer Support

Boris Mustapic
Support
Recent years have seen the evolution of customer support from a cost center to a critical component of both sales and marketing.  Companies have come to understand the true importance of customer support and the necessity of being available to customers through multiple channels around…
customer service emails

7 Easy Ways to Write Great Customer Service Emails

Jitta Raghavender Rao
Support
Whether you’re running a business, working for a business, or working for yourself, customer service emails become part of everyday life. It’s human nature to make trip up sometimes, and occasionally you might make a harmless blunder – like forgetting an attachment or addressing someone…
live chat

8 Benefits of Using Live Chat on Your Website

Boris Mustapic
Support
Read this post to find out about the top eight benefits of live chat and learn why live chat support is a necessity for today’s businesses.
improve customer service

Introducing Reports! And How Gist Improved Our Customer Support [By 750%]

Jitta Raghavender Rao
Support
A while back, Gist’s support had a lot of opportunity to improve. Unanswered questions Long wait times And limited support hours Fast forward, and now Gist offers 24/7 support with significantly reduced ticket times — and even fewer tickets for the amount of traffic we…

7 Workflow Automations Every Business Needs (10 min or less to set up)

Jitta Raghavender Rao
Marketing Sales Support
Marketing automations. Workflow builders. Automation “recipes”. Visual workflows. The market hasn’t come up with a sturdy, standard definition for the process of building your marketing, sale and support automations in a visual way. But what is somewhat standardized are the components of marketing automation. We’ll…
Live Chat

Live Chat For Conversion: The age-old secret to improve your site performance

Gael Breton
Marketing Support
It’s the age of instant gratification. Customers want solutions to their problems pronto, and they don’t necessarily want to speak to a human advisor to get them. Over 30% of consumers expect to see live chat functionality on a company’s website. That number continues to…

Do your customer still have to use legacy tools for support

Sam Makad
Support
Computing systems have come a long way from blinking green digits on black screens to sleek machines that can predict user behavior, analyze hordes of data, and do amazing things. The story for anything in the tech world is similar. Organizations have gladly embraced this…

How E-Commerce (Like Yours) Companies Use Gist

Jitta Raghavender Rao
Marketing Sales Support
If you’re in e-commerce, you understand digital tools. Whether it’s Shopify, Facebook ads or (literally) hundreds of other tools and platforms — you’re pretty up to date. You may even have one (or more) tools on your site to cover things like email marketing, support…

How Publishers (Like You) Use Gist

Jitta Raghavender Rao
Marketing Sales Support
How Publishers (Like You) Use Gist Every organization is a publisher, in the sense that we all put out content. But I’m not talking about every business here. This article is for the blogger, the authority site, the personal brand, the author and anyone else…
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