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7 Easy Ways to Write Great Customer Service Emails

Josh Slone July 14, 2020
Support
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7 Easy Ways to Write Great Customer Service Emails

Josh Slone July 14, 2020
Support
customer service emails
Whether you’re running a business, working for a business, or working for yourself, customer service emails become part of everyday life. It’s human nature to make trip up sometimes, and occasionally you might make a harmless blunder – like forgetting an attachment or addressing someone…
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8 Benefits of Using Live Chat on Your Website

Boris Mustapic December 18, 2019
Support
live chat
Read this post to find out about the top eight benefits of live chat and learn why live chat support is a necessity for today’s businesses.
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Introducing Reports! And How Gist Improved Our Customer Support [By 750%]

Josh Slone November 6, 2019
Support
improve customer service
A while back, Gist’s support had a lot of opportunity to improve. Unanswered questions Long wait times And limited support hours Fast forward, and now Gist offers 24/7 support with significantly reduced ticket times — and even fewer tickets for the amount of traffic we…
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7 Workflow Automations Every Business Needs (10 min or less to set up)

Josh Slone October 24, 2019
Marketing Sales Support
Marketing automations. Workflow builders. Automation “recipes”. Visual workflows. The market hasn’t come up with a sturdy, standard definition for the process of building your marketing, sale and support automations in a visual way. But what is somewhat standardized are the components of marketing automation. We’ll…
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Live Chat For Conversion: The age-old secret to improve your site performance

Gael Breton October 2, 2019
Marketing Support
Live Chat
It’s the age of instant gratification. Customers want solutions to their problems pronto, and they don’t necessarily want to speak to a human advisor to get them. Over 30% of consumers expect to see live chat functionality on a company’s website. That number continues to…
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How E-Commerce (Like Yours) Companies Use Gist

Josh Slone June 17, 2019
Marketing Sales Support
If you’re in e-commerce, you understand digital tools. Whether it’s Shopify, Facebook ads or (literally) hundreds of other tools and platforms — you’re pretty up to date. You may even have one (or more) tools on your site to cover things like email marketing, support…
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How Publishers (Like You) Use Gist

Josh Slone June 17, 2019
Marketing Sales Support
How Publishers (Like You) Use Gist Every organization is a publisher, in the sense that we all put out content. But I’m not talking about every business here. This article is for the blogger, the authority site, the personal brand, the author and anyone else…
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How SaaS Companies Use Gist

Josh Slone June 13, 2019
Behind the Scenes Marketing Sales Support
I have a riddle for you. What’s complex while simplifying? Software. Software is naturally complicated (often taking months/years to build and then an often constant game of updating/improving). However, the goal of software and Software-as-a-ServiceSaaS companies is often to simplify, automate or gather data while…
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How to Protect Yourself Against False Advertising Claims

Avery Phillips April 29, 2019
Sales Support
When it comes to advertising, it never pays to deceive the public. There is a fine line between pushing the truth and false advertising claims, and the latter has big consequences from both a legal and public relations standpoint. Dozens of companies have had to…
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Why You Should Stop Saying “Twitter is Dead”

Devon Zdatny April 29, 2019
Marketing Sales Support
If the platform is dead, we’re all living through a crossover episode of The Walking Dead and Silicon Valley. I can’t count the number of clients and colleagues I’ve worked with over the years that have all made the same claim: Twitter is dead. They…
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