How can businesses ensure customer loyalty in 2024? Explore effective retention strategies that not only boost revenue but also enhance customer relationships and brand loyalty.
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Choosing the Right Customer Support Platform
Is your customer support scattered across multiple channels? Streamline interactions and improve efficiency with the right platform. Discover key features and implementation tips.
Self-Service best practices, tools and tips to level up your customer service
The Importance of Self-Service Self-service has become an invaluable tool for businesses that customers want to use. A recent survey found that 75% of customers want the convenience of a self-serve option, and 67% say they prefer a self-serve option to speaking with a live…
What is Customer Support in 2022: A Guide to Modern Customer Support
Recent years have seen the evolution of customer support from a cost center to a critical component of both sales and marketing. Companies have come to understand the true importance of customer support and the necessity of being available to customers through multiple channels around…
7 Easy Ways to Write Great Customer Service Emails
Whether you’re running a business, working for a business, or working for yourself, customer service emails become part of everyday life. It’s human nature to make trip up sometimes, and occasionally you might make a harmless blunder – like forgetting an attachment or addressing someone…
8 Benefits of Using Live Chat on Your Website
Read this post to find out about the top eight benefits of live chat and learn why live chat support is a necessity for today’s businesses.
Introducing Reports! And How Gist Improved Our Customer Support [By 750%]
A while back, Gist’s support had a lot of opportunity to improve. Unanswered questions Long wait times And limited support hours Fast forward, and now Gist offers 24/7 support with significantly reduced ticket times — and even fewer tickets for the amount of traffic we…
7 Workflow Automations Every Business Needs (10 min or less to set up)
Marketing automations. Workflow builders. Automation “recipes”. Visual workflows. The market hasn’t come up with a sturdy, standard definition for the process of building your marketing, sale and support automations in a visual way. But what is somewhat standardized are the components of marketing automation. We’ll…
Live Chat For Conversion: The age-old secret to improve your site performance
It’s the age of instant gratification. Customers want solutions to their problems pronto, and they don’t necessarily want to speak to a human advisor to get them. Over 30% of consumers expect to see live chat functionality on a company’s website. That number continues to…
Do your customer still have to use legacy tools for support
Computing systems have come a long way from blinking green digits on black screens to sleek machines that can predict user behavior, analyze hordes of data, and do amazing things. The story for anything in the tech world is similar. Organizations have gladly embraced this…
Creating an automated machine that captures, warms and sells to my site visitors and prospects.
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Ben G Mr - Small Business
Ability to add live chat and assign to teammates is very nice and access from a mobile device; furthermore chat assistants help in a lot of ways - my clients love this personalized touch of having a chat prompt on... Read full review
Agency in Marketing and Advertising - Small Business
Suganthan M Digital Marketing Consultant - Small-Business
The best part of Gist is it allows me to segment and target different messages to different users based on the actions they take on my website through email, or in my case live chat. Their segmentation and automation... Read full review
Joseph H Independent Consultant - Marketing and Advertising
Yamin I Automated Inspection Machine Operator - Internet Small-Business
I love that I can manage all of my customer contacts and support channels from a single portal
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