The All-in-One Solution
for E-Commerce

A unified marketing, sales, and support platform that serves as a single source of truth for the entire journey from website visitor to happy customer.

Here's a deep dive into specific use cases, or continue reading below for the overview.

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Live Chat

Talk to the right people in the right place, at the right time – on your website and inside of your store. Quickly tell each visitor about deals and offers you have going on.

You can see where they are, listen to what they want to see and lead them right through checkout. Gist lets you do this at scale.

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Chat Bots

Have a highly-customized bot on your site when reps aren’t available. At every moment of the day, bots can find out what your visitors are shopping for and take them there.

Use bots to field questions on important site locations like the checkout or even try to add on items.

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Email Marketing

Increase sales by sending each lead a hand-crafted email campaign. Stop sending the same email to all of your customers.

Trigger emails and drip campaigns automatically using interactions and behaviors of your users. Guide each visitor on a personalized path to purchase, decreasing abandoned carts.

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Marketing Automation

Save time and scale growth by automating repetitive tasks. Apply tags, create user segments, send targeted drip campaigns, and more based on rules that you decide.

New visual workflows allow a simple way to craft personalized, automated journeys for every visitor and customer in your store.

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Help Desk

Improve retention and handle customer issues as soon as they arise. And allow support staff to better communicate using an intuitive support system fully linked to live chat functionality.

Prioritize and organize incoming tickets to quickly handle returns, apply refunds and take care of the customer.

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Knowledge Base

Reduce the overall support burden with a fully-searchable backlog of articles explaining every little detail of your shop and buying processes.

Give support reps the quick resources they need to better handle repetitive requests from customers.

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Event Tracking

Learn about your best customers, hottest leads, and biggest fans by automatically tracking their every interaction. See every interaction with your website, emails, or in your app.

Identify growth opportunities by understanding each customer’s journey with instant, retroactive insights.

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Forms

Capture every possible lead by creating and testing multiple forms. Configure forms to show on any page and anytime you set by using preset display conditions to fine tune your list building.

Seamlessly join your email broadcasts and campaigns to your forms to send highly personalized emails immediately to your new subscribers.

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Coming Soon!

     

Site Notifications

Notify visitors of current sales and deals, when carts have been updated and when other achievements have been reached.

Send deals on specific products or special offers to keep your solution at the top of their mind.

     

Sales Sequences

Use email sales outreach along with your marketing to drive traffic to your shop and increase revenue.

Automatically send personalized emails to your ideal users and get the conversation started.

     

CRM

A lightweight tool to keep track of all of your best customers. Link the power of email marketing and automation up to a CRM to get a 360° view of your business.

Better understand and score leads while sharing it with your entire sales and marketing team.

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