Powerful, flexible, and loved by your team
From quick to complex questions, our powerful Inbox workflows help you resolve issues in real time and improve team efficiency—without sacrificing CSAT.
Free Forever. No credit card required. Instant setup.
Collaborate seamlessly across teams
Collaborate better as a team with an intuitive interface, streamlined workflows, and smart automation that allow all your agents to connect with customers from the same Inbox.
All your channels, together
House all your communication channels in a single Inbox so your agents can frictionlessly resolve customer issues with messaging, chatbots, 1:1 support, and more.
Rich insights
Leverage the rich data your support team collects, from one-time interruptions to common issues, improving your customers’ overall experience.
Features your team will love
Our Inbox has all the mission critical features support teams like yours need to organize their workloads, collaborate with teammates, and reach more customers more efficiently.
Custom views
Get a high-level view of the conversations your agents are having with a special Inbox view tailored to your team goals.
Automation workflows
Get messages where they need to be with workflow rules and assignments based on keywords, sender, time of day, and more.
Internal notes
No more switching tabs! Chat with your teammates directly in your inbox, so it’s easy to search and reference later.
Satisfaction ratings
Measure customer satisfaction by sending a short survey at the end of conversation and review them at anytime.
Collision detection
Get alerted when someone is responding to an customer you’re seeing. Avoid duplicate and conflicting responses.
Reporting
Track your support team’s impact with our agent reports, and discover new ways to manage and improve overall performance.
We use Gist for everyday support with both our existing clients (through our web app) and with our potential clients (through our website). We tackle anything from tech issues, to lead generation, to answering product questions our users may have in the early stages. We also use it to communicate with users on a regular basis.
Anca Pop, SocialBee
Madhav B Marketing Manager - Computer Software Small-Business
Everything in one place. The support team is amazing and they are highly responsive.
Read full review
Ali Q Partner - Small-Business
Gist has attempted to create the state of the art all in one platform for business. And it sure is. From Live chat to their email marketing the platforms works well and there's a lot more good features to come.
Read full review
Craige Hardel L Founder & Owner - Marketing and Advertising Small-Business
I am currently only using the live chat and it does what I need. It was very easy to set up myself on my website without having to be a programmer to be able to do that.
Read full review
Jonathan G Mr - Small-Business
Yamin I Automated Inspection Machine Operator - Internet Small-Business
I really love how easy it is to add chat to my site and other sites. The knowledge base is a major plus. They just launched drip campaigns. My customers are now engaging constantly with me and getting the info they... Read full review