Say hello to Emma, a cutting-edge GPT-4 powerered AI Bot
Speed up the resolution of over 50% of support cases using the content you already have, providing your team more time to deliver personalized service.
Free Forever. No credit card required. Instant setup.
With Emma, you can say goodbye to
Repetitive tickets
We get it. They are a pain. That’s why Emma automates ticket handling so that your team can spend less time dealing with repetitive queries and more time solving them.
Underused help centers
We make it easy for your customers to interact with your help center and get answers that work for them—without any unnecessary frustration or wasted time.
Frustrating chatbots
Emma allows for a delightful chat experience with the right systems in place to ensure your customers can get the information they need.
Trade long wait times for instant support
Give site visitors and customers the answers they need in seconds, at their moment of highest intent, 24/7. Gist’s AI Chatbots never sleep, which means you can engage with your customers at any time, when it’s most convenient for them.
Suggest answers as soon as customers start typing
Speed up self-service by offering relevant answers based on what customers are typing — before they even hit the enter key.
Customize it to your audience and brand
Choose who the bot speaks to and how it answers based on criteria like customer spend, business type, and more.
All the tools you need for automated support
Trustworthy
Embedded safeguards ensure all responses strictly align with your support content, eliminating chances for erroneous answers or irrelevant conversations.
Transparent
Conversations in Inbox, monitoring all responses becomes a breeze for your team.
No training
Answers to customer queries begin flowing immediately, no need for training, configuration, or new bot paths.
Truly multilingual
Emma is capable of detecting a customer’s language automatically and can resolve issues in any of the 43 languages supported by Gist.
Multiple sources
Emma can assimilate content from a variety of sources like Gist Articles, Zendesk Help Center, or any public URL.
Control at your fingertips
Custom Answers allows you to create personalized answers to critical questions, which Emma will prioritize over its AI-generated responses.
Perfect blend of AI and human touch
For complex issues, Emma effortlessly transfers them to your human support team, ensuring the finest experience for your customers.
We use Gist for everyday support with both our existing clients (through our web app) and with our potential clients (through our website). We tackle anything from tech issues, to lead generation, to answering product questions our users may have in the early stages. We also use it to communicate with users on a regular basis.
Anca Pop, SocialBee
Easiness to assign conversations to different members, the possibility to snooze chats until a later time and the information in the side bar, helping.
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Anca P Customer Success Specialist - Small-Business
Yamin I Automated Inspection Machine Operator - Internet Small-Business
We started to use Gist a couple years ago, when they used to be called ConvertFox. When they started the tool it was possible to notice some hiccups, but team started to upgrade it, and release a lot of new features.... Read full review
Leonardo W Founder - Information Services
Gist provides endless ways of interacting with customers. I can chat and email with them, track their usage on my site, qualify them, add tags and other profile information, and so much more. There is even an awesome... Read full review
Tristin R Multipurpose Utility Tool - Small Business
There are a lot of different ways to do things. I love how I can tag users based on their actions and send out an email blast or even a drip campaign to only people with a specific tag
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Bill A Owner - Small Business
The product is constantly updated. For example, recently added new chips and they are cool:
... Read full review