Little details about your products can stall users.
If they have too much trouble, they’ll contact support, or even leave.
Easily create tutorial articles explaining how to use all of the features your products have to offer.
when your customers have an issue, a searchable knowledge base can deliver the right information for “just-in-time” learning.
Stop having support answer common questions about your products and services. Quickly create and publish content that your current customers can easily find.
The content editor right within the app is easy to use and made to function like many other popular editors.
Articles can be saved as drafts to come back and edit later. Once completed, posts can be published and go live immediately.
All articles can be organized into categories and are made searchable so customers can type in keywords to quickly relevant posts.
Have tutorials and answers for all of the common questions asked by your customers.
With a well-crafted knowledge base, clients will have all of the needed tutorials at their fingertips.
The support team can direct customers to appropriate articles instead of creating complex tickets.
Everything your products and services do explained in bitesized chunks that can be quickly found.
Create categories for individual features or processes for customers to find things faster.
A search function is automatically included to help your users find answers as your database content grows.
Create the articles to educate your users and arm your support reps with ready made answers.
With a knowledge base full of easily-solved issues, your reps can quickly guide customers to the right content.
Simply put together short, informative posts that can explain a single action in enough detail for all of your clients.
Create new articles and save drafts for easy keeping until you are ready to hit publish.
Once articles are published, they’ll be indexed in the knowledge base and searchable by users.
Separate articles into sections based on different stages, features or any other category type for easy finding.
Place a simple rating widget at the bottom of your articles to receive feedback to improve the helpfulness of content.