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Choosing the Right Customer Support Platform
Is your customer support scattered across multiple channels? Streamline interactions and improve efficiency with the right platform. Discover key features and implementation tips.
Self-Service best practices, tools and tips to level up your customer service
The Importance of Self-Service Self-service has become an invaluable tool for businesses that customers want to use. A recent survey found that 75% of customers want the convenience of a self-serve option, and 67% say they prefer a self-serve option to speaking with a live…
What is Customer Support in 2022: A Guide to Modern Customer Support
Recent years have seen the evolution of customer support from a cost center to a critical component of both sales and marketing. Companies have come to understand the true importance of customer support and the necessity of being available to customers through multiple channels around…
7 Easy Ways to Write Great Customer Service Emails
Whether you’re running a business, working for a business, or working for yourself, customer service emails become part of everyday life. It’s human nature to make trip up sometimes, and occasionally you might make a harmless blunder – like forgetting an attachment or addressing someone…
8 Benefits of Using Live Chat on Your Website
Read this post to find out about the top eight benefits of live chat and learn why live chat support is a necessity for today’s businesses.
Introducing Reports! And How Gist Improved Our Customer Support [By 750%]
A while back, Gist’s support had a lot of opportunity to improve. Unanswered questions Long wait times And limited support hours Fast forward, and now Gist offers 24/7 support with significantly reduced ticket times — and even fewer tickets for the amount of traffic we…
7 Workflow Automations Every Business Needs (10 min or less to set up)
Marketing automations. Workflow builders. Automation “recipes”. Visual workflows. The market hasn’t come up with a sturdy, standard definition for the process of building your marketing, sale and support automations in a visual way. But what is somewhat standardized are the components of marketing automation. We’ll…
Live Chat For Conversion: The age-old secret to improve your site performance
It’s the age of instant gratification. Customers want solutions to their problems pronto, and they don’t necessarily want to speak to a human advisor to get them. Over 30% of consumers expect to see live chat functionality on a company’s website. That number continues to…
Do your customer still have to use legacy tools for support
Computing systems have come a long way from blinking green digits on black screens to sleek machines that can predict user behavior, analyze hordes of data, and do amazing things. The story for anything in the tech world is similar. Organizations have gladly embraced this…
The message and communication rules that alert our team about Gist App to consumer engagement are incredibly easy and fast. Also, chat updates are on the menu and things get even easier from a live view. Gist is a tool that must have any serious... Read full review
Mikaela L Marketing Staff - Small-Business
I love that it is a complete solution to the vast majority of my needs at a fraction of the price others offer. Without needing to cobble together a Frankenstein of tools, I can take care of my email and website marketing needs with only WordPress... Read full review
Corinne C Founder, Lead Strategist - Small-Business
Love the wide variety of tools in the app that helps my business in many ways. Love the chat feature, bots, marketing automation and booking meetings the most!
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Vitaliy M Owner - Small-Business
I primarily purchased Gist for live chat, and it does that really well. The chat interface is clear, simple and great looking for the end user and makes chat management really straightforward for the organisation. What was a real bonus for me is... Read full review
Mark T Chief Information Officer - Small-Business
If you are looking to improve your customer service, then you definitely want to check Gist. Their all-in-one tool has live chat, email marketing, knowledgebase, meetings, sales process automation and lead capture forms. Their tools also... Read full review
Vinson L Founder - Marketing and Advertising
Ability to add live chat and assign to teammates is very nice and access from a mobile device; furthermore chat assistants help in a lot of ways - my clients love this personalized touch of having a chat prompt on... Read full review