Introducing Gist and Canny integration.

We are excited to announce our integration with Canny, a leading Customer Feedback Management Platform. This integration makes it possible to sync Canny posts to Gist Messenger and Inbox to keep your customers in the loop.

Why this is exciting

The Gist and Canny integration helps bridge the product feedback gap between support and product teams. It ensures product managers prioritize the right features to work on next – features that address the real customer needs that are communicated to support teams.

Support teams working in Gist can easily send valuable user feedback, like feature requests or product pain points, to Canny on behalf of the customers they are speaking with. Once in Canny, product teams can identify critical product insights within this feedback and use them to prioritize what goes on the product roadmap.

Gist’s intuitive help desk interface and automated workflows make it a crowd favorite amongst modern support organisations. But when support tickets contain information about un-met user needs, how are you putting that information to use?

With Canny, your support team can easily connect relevant feedback with specific users and push them to Canny. From there, product managers can identify valuable insights using valuable context such as monthly spend, customer plans etc. to help drive your business goals.

Get Started with the Canny integration

The Gist and Canny integration is now available to every account on Gist. Login to your Gist account, visit Apps & Integrations and click on Canny.

Learn more in our help article.