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Little details about your products can stall users.
If they have too much trouble, they'll contact support, or even leave.
Easily create tutorial articles explaining how to use all of the features your products have to offer.
when your customers have an issue, a searchable knowledge base can deliver the right information for "just in time" learning.
Stop having support answer common questions about your products and services. Quickly create and publish content that your current customers can easily find.
The content editor right within the ap is easy to use and made to function like many other popular editors.
Articles can be saved as drafts to come back and edit later. Once completed, posts can be published and go live immediately.
All articles can be organized into categories and are made searchable so customers can type in keywords to quickly relevant posts.
Have tutorials and answers for all of the common questions asked by your customers.
Everything your products and services do explained in bitesized chunks that can be quickly found.
Create the articles to educate your users and arm your support reps with ready made answers.
Create new articles and save drafts for easy keeping until you are ready to hit publish.
Once articles are published, they'll be indexed in the knowledge base adn searchable by users.
Seperate articles into sections based on different stages, features or any other cateogry type for easy finding.
Place a simple rating widget at the bottom of your articles to receive feedback to improve the helpfulness of content.
I use several livechat and helps, what i like about Gist is they offert a nice solution for work with B2B and B2C... Read full review
I use the chat mostly but love the fact they keep building on it and now we have a knowledge-base built it! I'm new to all this so we'll see how things go but the basic chat setup and functionality is excellent. Love... Read full review
Easiness to assign conversations to different members, the possibility to snooze chats until a later time and the information in the side bar, helping.Read full review
Great tool for managing contacts and much more. In-app messaging system with calendar integration for scheduling meetings makes setting up calls a breeze. We can also directly send knowledge base articles from within the... Read full review
We like customers to be able to contact us any way they like. Gist helps with this. And if we happen to need to respond via email, we can do that as well.Read full review
Gist offers a lot of great features. I particularly like the fact that emails and website chat are integrated. This, along with data the platform gathers, segmentation and triggers enables advanced and personalized... Read full review