Powerful, flexible, and loved by your team

From quick to complex questions, our powerful Inbox workflows help you resolve issues in real time and improve team efficiency—without sacrificing CSAT.

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Free Forever. No credit card required. Instant setup.

Collaborate seamlessly across teams

Collaborate better as a team with an intuitive interface, streamlined workflows, and smart automation that allow all your agents to connect with customers from the same Inbox.


All your channels, together

House all your communication channels in a single Inbox so your agents can frictionlessly resolve customer issues with messaging, chatbots, 1:1 support, and more.


Rich insights

Leverage the rich data your support team collects, from one-time interruptions to common issues, improving your customers’ overall experience.


Features your team will love

Our Inbox has all the mission critical features support teams like yours need to organize their workloads, collaborate with teammates, and reach more customers more efficiently.


Custom views

Get a high-level view of the conversations your agents are having with a special Inbox view tailored to your team goals.


Automation workflows

Get messages where they need to be with workflow rules and assignments based on keywords, sender, time of day, and more.


Internal notes

No more switching tabs! Chat with your teammates directly in your inbox, so it’s easy to search and reference later.


Satisfaction ratings

Measure customer satisfaction by sending a short survey at the end of conversation and review them at anytime.


Collision detection

Get alerted when someone is responding to an customer you’re seeing. Avoid duplicate and conflicting responses.



Track your support team’s impact with our agent reports, and discover new ways to manage and improve overall performance.


We use Gist for everyday support with both our existing clients (through our web app) and with our potential clients (through our website). We tackle anything from tech issues, to lead generation, to answering product questions our users may have in the early stages. We also use it to communicate with users on a regular basis.
Anca Pop, SocialBee