Collaborate better as a team with an intuitive interface, streamlined workflows, and smart automation that allow all your agents to connect with customers from the same Inbox.
House all your communication channels in a single Inbox so your agents can frictionlessly resolve customer issues with messaging, chatbots, 1:1 support, and more.
Leverage the rich data your support team collects, from one-time interruptions to common issues, improving your customers’ overall experience.
Our Inbox has all the mission critical features support teams like yours need to organize their workloads, collaborate with teammates, and reach more customers more efficiently.
Get a high-level view of the conversations your agents are having with a special Inbox view tailored to your team goals.
Get messages where they need to be with workflow rules and assignments based on keywords, sender, time of day, and more.
No more switching tabs! Chat with your teammates directly in your inbox, so it’s easy to search and reference later.
Measure customer satisfaction by sending a short survey at the end of conversation and review them at anytime.
Get alerted when someone is responding to an customer you’re seeing. Avoid duplicate and conflicting responses.
Track your support team’s impact with our agent reports, and discover new ways to manage and improve overall performance.
We use Gist for everyday support with both our existing clients (through our web app) and with our potential clients (through our website). We tackle anything from tech issues, to lead generation, to answering product questions our users may have in the early stages. We also use it to communicate with users on a regular basis.
Anca Pop, SocialBee
I love that it is a complete solution to the vast majority of my needs at a fraction of the price others offer. Without needing to cobble together a Frankenstein of tools, I can take care of my email and website marketing needs with only WordPress... Read full review
Love the wide variety of tools in the app that helps my business in many ways. Love the chat feature, bots, marketing automation and booking meetings the most!Read full review
I am currently only using the live chat and it does what I need. It was very easy to set up myself on my website without having to be a programmer to be able to do that.Read full review
It's an easy to use integration and you can customise endlessly. They are constantly changing and improving their offering and the app is brilliant.Read full review
For sure the Live Chat, Knowledge Base, Scheduling the meeting, Email Marketing and the UI of the Live Chat is amazing. The Dashboard is so easy to use. I also do like that Gist is always bringing new features to the... Read full review
Gist allows me to organize my users and talk to them anytime. It makes it so easy to be in touch with my user base through various methods like live chat, email marketing, broadcast emails, campaigns etc.Read full review