From quick to complex questions, our powerful Inbox workflows help you resolve issues in real time and improve team efficiency—without sacrificing CSAT.
Free Forever. No credit card required. Instant setup.
Collaborate better as a team with an intuitive interface, streamlined workflows, and smart automation that allow all your agents to connect with customers from the same Inbox.
House all your communication channels in a single Inbox so your agents can frictionlessly resolve customer issues with messaging, chatbots, 1:1 support, and more.
Leverage the rich data your support team collects, from one-time interruptions to common issues, improving your customers’ overall experience.
Our Inbox has all the mission critical features support teams like yours need to organize their workloads, collaborate with teammates, and reach more customers more efficiently.
Get a high-level view of the conversations your agents are having with a special Inbox view tailored to your team goals.
Get messages where they need to be with workflow rules and assignments based on keywords, sender, time of day, and more.
No more switching tabs! Chat with your teammates directly in your inbox, so it’s easy to search and reference later.
Measure customer satisfaction by sending a short survey at the end of conversation and review them at anytime.
Get alerted when someone is responding to an customer you’re seeing. Avoid duplicate and conflicting responses.
Track your support team’s impact with our agent reports, and discover new ways to manage and improve overall performance.
We use Gist for everyday support with both our existing clients (through our web app) and with our potential clients (through our website). We tackle anything from tech issues, to lead generation, to answering product questions our users may have in the early stages. We also use it to communicate with users on a regular basis.
Anca Pop, SocialBee
GIST is one of the best all-in-one business solutions for especially SAAS companies, also helping integrated and connected with each module which you were waiting for. Messenger, e-mail, collision detection, tracking,... Read full review
We use the chat feature the most it has increased our engagement and retention by allowing us to respond to website visitors in realtime or within the next day. The chat rules create an engaging prompt for visitors.... Read full review
Gist has come a long way. From simple email and live chat to full fledged email automation, chat bots and knowledge-base. We've been using Gist for quite some time now—and all though there were bumps in the... Read full review
Loving the integration in one place. Normally I will need to use other third party tools to integrate the communication and data from chat bot to live chat to email marketing and sales automation. Now.. I only use Gist. I... Read full review
...and from being a very basic software it has come on in leaps and bounds, so much that I now use it as my main software for all things marketingRead full review
It is not a difficult tool so everyone can use it. It gives you a great opportunity to start a funnel for the first timeRead full review