Collaborate better as a team with an intuitive interface, streamlined workflows, and smart automation that allow all your agents to connect with customers from the same Inbox.
House all your communication channels in a single Inbox so your agents can frictionlessly resolve customer issues with messaging, chatbots, 1:1 support, and more.
Leverage the rich data your support team collects, from one-time interruptions to common issues, improving your customers’ overall experience.
Our Inbox has all the mission critical features support teams like yours need to organize their workloads, collaborate with teammates, and reach more customers more efficiently.
Get a high-level view of the conversations your agents are having with a special Inbox view tailored to your team goals.
Get messages where they need to be with workflow rules and assignments based on keywords, sender, time of day, and more.
No more switching tabs! Chat with your teammates directly in your inbox, so it’s easy to search and reference later.
Measure customer satisfaction by sending a short survey at the end of conversation and review them at anytime.
Get alerted when someone is responding to an customer you’re seeing. Avoid duplicate and conflicting responses.
Track your support team’s impact with our agent reports, and discover new ways to manage and improve overall performance.
We use Gist for everyday support with both our existing clients (through our web app) and with our potential clients (through our website). We tackle anything from tech issues, to lead generation, to answering product questions our users may have in the early stages. We also use it to communicate with users on a regular basis.
Anca Pop, SocialBee
I love how easy GIST was to set up and the features that are continually being added on. Being an early adopter of digital marketing products, it's hard to find ones that continue to deliver on their promises to... Read full review
I like that this is really easy to use : a simple js script to include in my application and I can have a tool to help my users.Read full review
I primarily purchased Gist for live chat, and it does that really well. The chat interface is clear, simple and great looking for the end user and makes chat management really straightforward for the organisation. What was a real bonus for me is... Read full review
Gist allows me to organize my users and talk to them anytime. It makes it so easy to be in touch with my user base through various methods like live chat, email marketing, broadcast emails, campaigns etc.Read full review
I use the chat mostly but love the fact they keep building on it and now we have a knowledge-base built it! I'm new to all this so we'll see how things go but the basic chat setup and functionality is excellent. Love... Read full review
Gist offers many options that allow us to talk to the phone, record the use on our page, register, attach tags and other details on the page and so much more. Besides, it counts with many options for email marketing and templates where we can grab... Read full review