Collaborate better as a team with an intuitive interface, streamlined workflows, and smart automation that allow all your agents to connect with customers from the same Inbox.
House all your communication channels in a single Inbox so your agents can frictionlessly resolve customer issues with messaging, chatbots, 1:1 support, and more.
Leverage the rich data your support team collects, from one-time interruptions to common issues, improving your customers’ overall experience.
Our Inbox has all the mission critical features support teams like yours need to organize their workloads, collaborate with teammates, and reach more customers more efficiently.
Get a high-level view of the conversations your agents are having with a special Inbox view tailored to your team goals.
Get messages where they need to be with workflow rules and assignments based on keywords, sender, time of day, and more.
No more switching tabs! Chat with your teammates directly in your inbox, so it’s easy to search and reference later.
Measure customer satisfaction by sending a short survey at the end of conversation and review them at anytime.
Get alerted when someone is responding to an customer you’re seeing. Avoid duplicate and conflicting responses.
Track your support team’s impact with our agent reports, and discover new ways to manage and improve overall performance.
We use Gist for everyday support with both our existing clients (through our web app) and with our potential clients (through our website). We tackle anything from tech issues, to lead generation, to answering product questions our users may have in the early stages. We also use it to communicate with users on a regular basis.
Anca Pop, SocialBee
I am currently only using the live chat and it does what I need. It was very easy to set up myself on my website without having to be a programmer to be able to do that.Read full review
We've looked at a few similar products, and I think Gist has a very good balance of features vs simplicity.Read full review
Gist allows me to organize my users and talk to them anytime. It makes it so easy to be in touch with my user base through various methods like live chat, email marketing, broadcast emails, campaigns etc.Read full review
I use several livechat and helps, what i like about Gist is they offert a nice solution for work with B2B and B2C... Read full review
Gist makes it super easy for my website visitors to chat with my team live and their mobile app is perfect for connecting on the go!Read full review
Gist has attempted to create the state of the art all in one platform for business. And it sure is. From Live chat to their email marketing the platforms works well and there's a lot more good features to come.Read full review