We get it. They are a pain. That’s why Emma automates ticket handling so that your team can spend less time dealing with repetitive queries and more time solving them.
We make it easy for your customers to interact with your help center and get answers that work for them—without any unnecessary frustration or wasted time.
Emma allows for a delightful chat experience with the right systems in place to ensure your customers can get the information they need.
Give site visitors and customers the answers they need in seconds, at their moment of highest intent, 24/7. Gist’s AI Chatbots never sleep, which means you can engage with your customers at any time, when it’s most convenient for them.
Speed up self-service by offering relevant answers based on what customers are typing — before they even hit the enter key.
Choose who the bot speaks to and how it answers based on criteria like customer spend, business type, and more.
Embedded safeguards ensure all responses strictly align with your support content, eliminating chances for erroneous answers or irrelevant conversations.
Conversations in Inbox, monitoring all responses becomes a breeze for your team.
Answers to customer queries begin flowing immediately, no need for training, configuration, or new bot paths.
Emma is capable of detecting a customer’s language automatically and can resolve issues in any of the 43 languages supported by Gist.
Emma can assimilate content from a variety of sources like Gist Articles, Zendesk Help Center, or any public URL.
Custom Answers allows you to create personalized answers to critical questions, which Emma will prioritize over its AI-generated responses.
For complex issues, Emma effortlessly transfers them to your human support team, ensuring the finest experience for your customers.
We use Gist for everyday support with both our existing clients (through our web app) and with our potential clients (through our website). We tackle anything from tech issues, to lead generation, to answering product questions our users may have in the early stages. We also use it to communicate with users on a regular basis.
Anca Pop, SocialBee
Creating an automated machine that captures, warms and sells to my site visitors and prospects.Read full review
I've come to depend on the live chat feature so much that I cannot run my business without it. The mobile app makes my dream of running my business remotely a reality. Two months ago I was on the Swiss Alps and got a... Read full review
Gist makes it super easy for my website visitors to chat with my team live and their mobile app is perfect for connecting on the go!Read full review
Gist has come a long way. From simple email and live chat to full fledged email automation, chat bots and knowledge-base. We've been using Gist for quite some time now—and all though there were bumps in the... Read full review
I love the easy to use layout and the ease of setup. Be it marketing, sales or support, Gist helps you in all of the aspects of your business and your website.... Read full review
Love the chat feature. Everything works well, notifications are reliable, works great!Read full review